For technical reasons, the system of our website no longer allows any spaces or special characters in usernames since August 1, 2018. However, some members who registered before that date may still have spaces and/or special characters in their username. If that is the case with your username, it may be the reason why you have trouble logging in or accessing some parts of the website.

It is not possible to change your username yourself. If your username contains spaces and/or special characters, we can change it manually for you. Please contact us and provide us with your information, such as your e-mail address and your current username. Please also specify what you want us to change your old username into. For example, the username "User Name" can be changed into "UserName". Only letters (uppercase and lowercase) and numbers are allowed.

Please do note that your "username" is not the same as your "display name". The display name is what is visible to other members on the website, it can be anything you want (including spaces and special characters) and you can change it as many times as you want. Your username is only used for logging into your account.