HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS & HELPDESK
In compliance with the European GDPR-regulation, you have the right to have your account and information removed from our website and server. In order to make sure that your personal information is properly protected, and only removed on your own explicit request, we ask that you follow our deletion procedure:
1. In order to have your account deleted, you need to log in to the website first.
2. Go to "My Account" (top menu), then to "Account Settings" and then to "Delete My Account".
3. Please read the information and instructions on this page carefully, then go to "My Personal Data Overview" (link on that page).
4. At the bottom of this page, click "Request manual deletion", and follow further instructions. You will be sent an e-mail with a link you need to click on, to confirm your deletion request.
If you have followed this procedure correctly, and clicked the confirmation link you received in an e-mail, you will be receive one final email in which we confirm that your data has been removed from our server.